Troubleshooting Guide
Find solutions to common issues and get your Julya AI assistant working perfectly. Can't find what you're looking for? Contact our support team.
Browse by Category
Critical Issue?
If you're experiencing a service outage or urgent problem, contact our emergency support line.
Common Issues
Call forwarding not working
Call ForwardingCalls aren't being forwarded to Julya AI
Solutions to try:
- 1Verify you entered the correct forwarding code for your carrier
- 2Check that your carrier supports conditional forwarding
- 3Ensure your Julya number is correctly configured
- 4Test with a simple unconditional forward first
AI responses are inappropriate
AI ConfigurationJulya is giving incorrect or off-brand responses
Solutions to try:
- 1Review and update your business information in settings
- 2Add more specific examples of good responses
- 3Check your AI personality settings
- 4Consider upgrading to get more training data options
Calls not being recorded
Call LogsCall logs are empty or missing recordings
Solutions to try:
- 1Check that call recording is enabled in your settings
- 2Verify your subscription includes call recording
- 3Ensure calls are actually reaching Julya (check forwarding)
- 4Contact support if the issue persists
System Status
API Service
Operational
Call Processing
Operational
AI Response Service
Partial Outage
Diagnostic Tools
Use these tools to diagnose issues with your Julya AI setup:
Call Forwarding Test
Test if your call forwarding is configured correctly
AI Response Check
Verify your AI is responding with correct information
Still Need Help?
Our support team is here to help you resolve any issues quickly.