Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Julya AI services.
Introduction
Julya AI ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI-powered call handling services, website, and related applications (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.
Information We Collect
- Personal information you provide when creating an account (name, email, phone number)
- Call data and recordings when using our AI assistant services
- Usage data about how you interact with our platform
- Device and technical information (IP address, browser type, etc.)
How We Use Your Information
- To provide and improve our AI call handling services
- To process payments and manage your account
- To communicate with you about service updates and support
- To ensure security and prevent fraud
- To comply with legal obligations
Information Sharing
- We do not sell your personal information to third parties
- We may share data with service providers who help us operate our platform
- We may disclose information when required by law or to protect our rights
- Business transfers may involve sharing data with potential buyers
Data Security
- We use industry-standard encryption to protect your data
- Call recordings are stored securely with access controls
- Regular security audits and monitoring are performed
- We maintain incident response procedures for data breaches
Your Rights
- Access and review your personal information
- Request corrections to inaccurate data
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
Data Retention
We retain your personal information only for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy.
Retention Periods:
- Account Information: Until account deletion + 30 days
- Call Recordings: 2 years or as required by law
- Usage Data: 2 years for analytics purposes
- Support Communications: 3 years for quality assurance
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
EU Users: We comply with GDPR requirements for data transfers outside the European Union.
Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@julya.ai
Julya AI Privacy Team
123 Tech Street
San Francisco, CA 94105
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.